Common Student Questions
- Do I need to be a member to use the site?
- What are the different types of membership?
- How is the audio course different from the website?
- I lost my password. What do I do?
- Can I change my password?
- Why can’t I access the premium content?
- How do I type the special written accents?
- I’m not receiving your emails. What do I do?
- What type of Spanish do you teach?
- What is a Teacher ID?
- I lost my Teacher ID. What do I do?
- What if I don’t have a teacher?
- How do I get started?
- How do I check my Virtual Report Card?
- Why are my answers erased when I hit my “Back” button?
- I cannot hear the sound. What do I do?
- What if my grade is not posted to my Virtual Report Card?
- How can I renew or upgrade my membership?
- My question isn’t here. What now?
Answers
- Do I need to be a member to use the site?
No, but there are definite advantages to becoming a member. Learn more. - What are the different types of membership?
- How is the audio course different from the website?
The website alone is great if you are taking a class and want to get a better grade, but the audio course is a complete, step-by-step conversation course that takes you to a conversational level by incorporating the material on the website with a downloadable course. - I lost my password. What do I do?
Click here. - Can I change my password?
Yes. Click here. - How do I type the special written accents?
We have a whole section on the topic of written accents. - I’m not receiving your emails. What do I do?
Check your spam filtering. - What type of Spanish do you teach?
Many people want to know if we teach Spanish as spoken in Latin America or Spain. Find out the answer. - What is a Teacher ID?
Click here. - I lost my Teacher ID. What do I do?
Ask your teacher to give it to you again. Only your teacher can give you a Teacher ID. - What if I don’t have a teacher?
¡No hay problema! (No problem!) Our website and especially our complete conversation course are designed to be completely self-study. - How do I get started?
Click here. - How do I check my Virtual Report Card?
Click here. - Why are my answers erased when I hit my “Back” button?
The vast majority of you won’t have this problem. Unfortunately, a few of you will. This is some obscure bug in Internet Explorer that nobody has solved. One solution is to use a different browser such as - I cannot hear the sound. What do I do?
First, check the obvious things such as your volume level. If you don’t find a problem, you may need to download the free - What if my grade is not posted to my Virtual Report Card?
Follow the onscreen instructions carefully, and your grade will be recorded! - How can I renew or upgrade my membership?
Click here. - My question isn’t here. What now?
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